L-R: Mr Kingsley Chima, Country Manager, Africa World Airlines; Ashok Satija, General Manager, Satguru Travels, Jonathan Kofi Appiah, Head of Commercial, AWA, presenting winners award to Mr Rahul Dixit, Branch Mgr, Satguru Travels, and Mrs Victoria Fiewor, Sales Mgr, AWA
Africa World Airlines (AWA), Ghana’s leading airline and the longest-serving carrier on the Lagos – Accra route, has promised to further consolidate its operations and offer its customers greater travel options.
Speaking at a Trade Partners’ Foum and Award Reception, Mr Jonathan Kofi Appiah, Head of Commercial, noted that it is often said that most airlines that operate on the Lagos – Accra route only survive for between 5 and 10 years at most.
Appiah however affirned that Africa World Airlines did both by surpassing both limits and continues to provide excellent, safe and secure services to its esteemed guests.
He enthused, “We pride ourselves as the leading carrier on the route with an impressive on-time performance. This is because we always do all we can to ensure that our flights depart and arrive on schedule at our various destinations”.
Kofi Appiah also highlighted an excellent future the airline holds for its guests thus, “And in the near future we hope to offer our guests more travel options with plans to commence flights to Port Harcourt,” he said.
In his remark, the Airline’s Country Manager in Lagos, Mr Kingsley Chima said; “Since recovering from Covid, we have been struggling to return to 5 flights daily. However, our immediate goal is to take it to 3 daily flights and we plan to restore the early morning flights out of Accra and Lagos”.
Chima also appreciated the passengers and the agents for their contributions in helping the airline achieve the feat of consistent operations for ten years.
He thus enunciated, “We are here today and have survived this long because you supported us and keep supporting us and we would like to thank you,” Kingsley Chima said.
The Airline’s Sales and Marketing Manager, Mr Aaron Nortey said; “Our values at AWA is to be a safe, efficient, punctual, cost-conscious and reliable airline that is committed to offering the best service.”
He provided clues to some challenges passengers often encountered such as name corrections, voiding of tickets, the airline’s change policy as well as challenges with refunds.
Outstanding BSP performances in the past year among trade partners were rewarded as Satguru Travels came first. Wakanow was adjudged the first runner-up, while Quantum Travels clinched the second runner-up position.
Jonathan Appiah gave a hint of the immediate future plan of the airline thus, “AWA plans to embrace the New Distribution Capability (NDC) technology which will further give its travel partners greater options for their business”.
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