Dana Air Apologizes for Cancellations, Urges Passengers Understanding of Safety Concerns
2 min readPassengers boarding a Dana aircraft
Dana Air has apologized to its customers for the recent flight cancellations experienced due to operational challenges
The airline’s Head of Corporate Communications, Kingsley Ezenwa during an interview said, the patronage and support from our customers have been huge and we are deeply sorry for the cancellations that our customers experienced recently due to operational challenges.”
Although the airline deeply regretted the disruptions to travelers but pleaded for understanding as safety remains inviolable, and unnegotiable for the airline hence, deeply sorry for the inconveniences the cancellations had unleashed on the valued and loyal customers and also felt the frustration and inconveniences it caused travelers.
On the disembarkation of its Abuja-bound passengers, the Dana Air spokesman said, ”The pilot in Command noticed an indication in the cockpit and the parameters were not right for him to take off, so had to taxi back to base in line with our strict safety standards and recommended practices. ”
The statement noted, ”Passengers on the affected flight were offered compensations and options from refund to rescheduling or reprotection while the rest opted to fly later that evening.”
The airline reiterated thus, ”We recognize the profound responsibility we carry towards our customers and staff and wish to reassure our customers that Dana Air will never compromise on safety or toil with the well-being of our passengers and employees.”
It urged its ”esteemed customers to always support and encourage best practices not just in the aviation industry but across every facet of service delivery as Dana Air will consistently adhere to recommended and global best practices, ensuring the safety of our guests at all times,” the media statement reaffirmed.