May 15, 2021

Nigeria Transport Hub

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Dana apologizes for flight disruptions, offers free ticket, reschedule, refund

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Dana Air Soars

Management of Dana Airlines has rendered an unreserved apology to her numerous loyal passengers nationwide, especially those travellers who experienced flights cancellations over the weekend of Friday, 18th and Saturday, 19th December 2020.

A statement by the airline and signed by its Media & Communications Manager, Kingsley Ezenwa, said “ two of our aircraft became unserviceable in Lagos and Abuja respectively, compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices”

It stated that the maintenance team had begun conducting proper checks on both aircraft, and reassured guests and crew that their safety will continue to be the priority in all circumstances and the airline would leave no stone unturned to sustain very high safety standard.

The airline sympathized with the travellers that were victims of the unforeseen occurrence which must have disrupted “travel plans, commitments, meetings and engagements of passengers. It rendered an unreserved apology that, “we are deeply and sincerely sorry”.

To compensate for this regrettable service failure, Dana Air said it will be “offering free tickets to all our guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled”, the statement said.

Dana urged all her “guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport”.

The media statement persuaded all concerned in the two cancelled flights to reach the airline via email on contact@flydanaair.com, or via WhatsApp with, 07051190363 and through all her social media platforms:  Facebook, Instagram and Twitter to attend to all their requests.  

It reiterated that “we wish to once again apologize for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery and schedule reliability on their future flights with us”.


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