Dana Air Adds WhatsApp for Booking, Inquiry, Reservation, Payment
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Dana Air, has added WhatsApp to its online booking channels as it is meant to enable passengers make booking at their convenience thus helping its valued passengers reduce human contact in accordance to the Covid-19 safety protocols as recommended by the International Civil Aviation Organization, ICAO, International Air Transport Association, IATA, World Health Organization, WHO, and the Nigerian Civil Aviation Authority, NCAA
The WhatsApp booking, payment platform is said to be the first of its kind in Nigeria. It is as an additional platform for booking, inquiries, reservation and payment apart from the airline’s website www.flydanaair.com, the Dana Air Mobile App and the self- service kiosk at MMA2 ikeja, Lagos.
The Media and Communications Manager of Dana Air, Kingsley Ezenwa, while speaking on the initiative said, ”We care about the well-being of our guests and we want them to be safe. This is why we are introducing this initiative to keep our guests safe, while still booking and paying the smartest and safest way from anywhere around the world.”
In a media statement by the airline and signed by Mr. Kinsgley Ezenwa, ”This additional booking platform and many others in the months to come are part of our strategies to keep our guests booking safely, and flying safely, without stress. It is safe, faster and user-friendly.”
It explained that, ”the WhatsApp booking will be operational from 7am to 6pm daily for a start, while we are working out modalities to make it 24 hours 7 days in a week. All our customers need to do is just send us a chat on 07051190363 (WhatsApp only) and it’s done. So easy.”
It averred that Dana Air ”is also working on other booking initiatives that will guarantee ease of booking with or without a smartphone for the busy, young and old within Nigeria and beyond.”
The media statement opined that, ”As a customer-centric airline, what we think about daily is to make booking and flying seamless for our guests by introducing the first of its kind of innovative online products. Introducing this initiative at this time only demonstrates our commitment to the safety, well-being and comfort of our guests.” Kingsley added
Dana Air is one of Nigeria’s leading airlines with a total of 9 aircraft in its fleet, a mix of Boeing 737 and McDonnel Douglas. The airline is reputed for its innovative online products and services, unrivaled in-flight service and on-time performance
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