Barrister Allen Onyema, Chairman/Chief Executive. Air Peace
The management of Air Peace has issued its apology to all its passengers that have in recent times experienced delays and perhaps cancellations.
According to the media statement, the airline assured it will never compromise on safety but tendered an apology to all the passengers who “indeed at every other time of our operations for any inconvenience they may have incurred as a result. We feel their pains when such occasions occur.”
The statement said, “Air Peace, as a responsible business concern, and in line with business ethics, would normally reach out to dissatisfied customers at any given time to placate them irrespective of whether we are at fault or not. This, we have done. The Customer, we believe, is king. Such gestures are never an admission of any wrongdoing but a recognition that one’s customers need to be happy. It is never done out of fear”.
It explained that “no airline under the sun benefits from flight delays or cancellations. Flight delays emanate principally from safety considerations more than anything else”.
The airline asserts that, “we wish to reiterate our resolve to zero tolerance to unsafe operations. Air Peace will never succumb to deliberate negative commentaries, intimidation or blackmail, to fly when it is unsafe to do so and neither shall we, out of fear of negative publicity from anyone or quarter, take to the skies in order to look good when it is absolutely unsafe to do so”.
The statement provided an explanation thus, “flights are delayed as a result of many factors beyond the control of the airline and this includes but is not limited to bad weather, sudden aircraft malfunctioning, etc. On the day in question, we had bad weather that led to the diversion of flights and sudden aircraft breakdown during and in the middle of operations. We had flight delays in Sokoto, Akure, Ibadan and Kano occasioned by bad weather. These factors led to multiple delays and outright cancellations never wished by the Airline. It happens all over the world”.
It however reassured air travellers that, “we will never endanger the lives of our innocent passengers and our staff by flying an aircraft that suddenly develops snags nor fly when the weather is adjudged unsafe just to avoid deliberate negative publicity.
It claimed the principle that, “we would rather go out of business peacefully than to have blood in our hands. Yet, we are still sorry for every inconvenience caused any of our passengers as a result of delayed operations. Those delays are always borne out of safety considerations more than anything else”, the media statement averred.