Mrs Ifueko Abdulmalik Crowned as the Face of Aviation Consumer Protection of, NCAA
To encourage creativity, passion, dedication to duty and excellence, the Nigerian Civil Aviation Authority (NCAA) has introduced the Face of Aviation Consumer Protection (FACP).
Mrs Ifueko Abdulmalik an Assistant General Manager, Consumer Protection, at the NCAA was crowned the maiden Face of Aviation Consumer Protection of the Authority.
The crown is for one year, after which, another face will emerge. This initiative is the brainchild of the NCAA Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu.
It is also part of the rebranding exercise of the Consumer Protection Department, and the Consumer Protection Officers (CPOs), who are the frontline staff of the Authority that interfaces with passengers daily.
The rebranding commenced with the launch of a new dress code for the CPOs for easy identification at all the airports across the country, a hotline for the lodgement of complaints and the Face of Aviation Consumer Protection.
The winner was unveiled on Saturday after the launch of the new dress code of, a sharp crested blue waistcoat with modern appeal, a white shirt and a hat, which is in sync with the industry.
The new dress will complement the T-shirts and the traditional attire already in use.
Commenting on the maiden Face of Aviation Consumer Protection NCAA, Mr Michael Achimugu said Mrs Ifueko emerged because “she represents diligence and efficiency just like other CPOs, and had done her job with candour”.
“She had also acquired a vast knowledge of the regulations and had been the interface between the authority and the airlines on consumer protection matters,” Achimugu said.
He said further, “Each year, we will crown a new Face of CPD and promote our people. Every year. We must become proud of our jobs and be motivated to improve our productivity to help our dear DGCA succeed. We must support each other and rise” the Director stated.
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