The launch of Customer Experience Representatives (CXR) initiative across Air Peace’s domestic routes
The largest airline in Central & West Africa, Air Peace, has launched a new service product for its esteemed passengers; a bespoke Customer Experience Representative (CXR) initiative established to dispense curated passenger satisfaction across its domestic network.
The statement by the airline says the development reflects the airline’s commitment to elevated service delivery through personalised and human-centred engagement.
It says further that the Customer Experience Representatives (CXR) are specially trained individuals who will serve as dedicated travel chaperones for select passengers: Business Class and loyalty program members across all domestic stations.
Representatives will be committed to providing hands-on and personalised assistance from the moment of booking to the final destination. These representatives will be the passengers’ go-to support on a broad spectrum of issues.
According to the media statement from Air Peace, signed by the head of corporate communications, Osifo Whiskey, the travellers’ chaperones mandate includes;
- To initiate personal courtesy calls to introduce themselves and guide passengers on travel procedures before flight departures.
- To receive and support passengers in navigating the check-in and boarding processes at the airport.
- To proactively communicate updates or changes to passengers’ itineraries, address their concerns, and escalate matters when necessary to resolve issues promptly.
- CXRs will also offer thoughtful touches, such as refreshment assistance and entertainment guidance, embodying the warmth, efficiency, and professionalism that define the Air Peace brand.
The statement promised that the “new service complements a growing suite of travel support innovations introduced by the airline over the past few years”.
From flexible payment options through Pay Small, Small, for flight tickets, to robust travel insurance packages, and hospitality & mobility partnerships that ease door-to-door connections.
Air Peace continues to lead in curating holistic travel experiences for the Nigerian flying public and beyond, raising the bar not just in safe and reliable flights, but deeply personalized service for the modern-day travelers.
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